Cold Caller Warning

Cold Caller Warning

We have been asked by the Police to warn you of a cold caller attempting a scam in the village. The person is knocking on doors trying to sell cleaning products and asking for a blank cheque for payment.

Please pass the word for people to be vigilant and report such incidents as soon as possible to the Police.

Scam Alert and Rogue Trader Alert

Norfolk Trading Standards Rogue Trader Alert

Norfolk Trading Standards are warning residents to be on their guard after receiving a report of cold callers in the Great Yarmouth area. Information was received about two males cold calling at properties offering to pressure wash driveways. The males were seen to be using a white tipper backed transit style van.

Trading Standards advises NEVER to deal with anyone who cold calls at your property offering to undertake services or attempting to sell you something.

Anyone sighting these cold callers in Norfolk or concerned about rogue trader activity in their community can contact Trading Standards through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Norfolk Trading Standards Scam Alert

Norfolk Trading Standards is getting reports from Norfolk residents about letters they have received claiming to be from the ‘European Health Lottery’. The letters state that the recipient of the letter has won a prize in a recent draw usually totalling several hundred thousand pounds and details on how this prize can be claimed via contact details are supplied The letter also states that for ‘security reasons’ you should keep this win ‘confidential’. These letters are a scam and no prize is available. Anyone who makes contact via the details supplied will be persuaded to part with personal details and money as part of an ‘upfront processing fee’.

If you receive this type of letter dispose of it correctly without responding in any way.

Here are some simple steps you can take to avoid lottery scams:

  • If you haven’t entered a lottery then you can’t have won it. Never respond to unexpected communications
  • Official lotteries in other countries operate in much the same way as the UK’s National Lotto. No official lotteries that we know of contact people to tell them of their win
  • We don’t know of any official lottery operators who ask for fees to collect winnings. Any request for a fee payment is a good indication that someone is trying to scam you
  • NEVER disclose your bank details or pay fees in advance to claim a lottery win
  • If they’ve provided an email address to respond to, be very suspicious of addresses such as or or numbers beginning with 07 because these are free to get hold of
  • Genuine lotteries thrive on publicity. If they ask you to keep your win a secret it’s likely to be a scam
  • Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Rogue Trader Alert

Doorstep bogus caller incidents

Norfolk Trading Standards are highlighting a warning from Norfolk Police urging residents to be on their guard after a number of doorstep bogus caller incidents were reported to them within the last week.

Incidents have been reported in the Norwich, Blakeney, Great Yarmouth, Horning, Poringland and Costessey areas. In each incident a man knocked at doors claiming to be there to either read a gas or electricity meter, or to check the boiler.

Norfolk Police are reminding householders to be vigilant when dealing with cold callers and offer the following advice:

  • Close and lock the back door before answering the front door
  • Use a spy hole or window to look at the caller before answering the door
  • If you do not recognise the caller, speak to them through the closed door
  • If the caller is selling something or offering work on your home, tell them you are not interested and ask them to leave
  • If they do not leave or you need assistance then call the police
  • If the caller is valid still always ask for proof of identity. Phone the company or organisation the caller claims to be from while the caller waits outside
  • Tell someone you trust about the uninvited callers to your home
  • If necessary, report it to police with a description of the people involved and details of their vehicle if possible

To report suspicious doorstep activity call Norfolk Constabulary on 101. In an emergency always dial 999.

Rogue Trader Alert

Rogue Trader Alert 

We have received information about two cold calling incidents in Norfolk yesterday:
1) In West Norfolk a consumer has reported a man driving a large van who cold called at their property stating ‘a friend’ had said they might be interested in some garden furniture. The consumer challenged as to who the friend was that the cold caller was referring to and he gave a vague response of ‘three bungalows down the road’. When the consumer said they didn’t know anyone there the cold caller left the location saying it must be a ‘mistake’.
2) In North Norfolk a consumer was approached by a man in a white van offering cheap mattresses, the consumer declined and the vehicle drove off.
Trading Standards advises NEVER to buy items or agree to have services done if approached by a cold caller.
If you see any rogue trader activity in the area report it to Citizens Advice consumer helpline on 03454 04 05 06 or to Norfolk Police on 101.